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Shipping Policy

  •  

    Giordano online shopping is now available in the UAE, Saudi Arabia, Bahrain, Kuwait, Oman, Qatar, Egypt, Lebanon, Jordan & India.

    All shipments will be delivered through our Shipping Partner - Aramex

    Shipments within the UAE will take 7 to 8 working days. For all other countries mentioned above, deliveries will take 8 to 10 working days.

    Customers will receive an email confirmation on their registered email once their order is processed. This email will contain the tracking code that can be used to track the status of their shipments.

    You will be contacted by our shipping partner to have the delivery arranged at your convenience.

    Shipping is calculated based on the weight/volume of the packed items and the selected destination country. For exact charges use the shipping calculator function in the shopping cart page.

    The shipping company offers delivery service within major city limits; orders outside of service area will be delivered to the nearest Shipping office as per the delivery schedule and terms specified. Additional charges may apply.

    For out of service area kindly refer to the shipper's website.- Aramex

  • DUTY & CUSTOM

    Duty (or customs tariffs) is set by the destination country customs authorities. These additional charges will be collected from the customer by the forwarder at the time of delivery.

    For more information please email esale@giordano-me.com or call us on +971 4 4097000 during office working hours (Sunday to Thursday between 9:00 AM to 5:30 PM UAE time - except Public holidays.)

  • CASH ON DELIVERY (COD) POLICY

    We also accept Cash on Delivery (COD) as an alternative payment method.

    For using this service, you need to pay cash to the delivery agent upon receiving your order. This service is currently applicable for customers in the United Arab Emirates only.

    Shipping will be free on all orders above AED150, otherwise there will be a AED15 charge per shipment. (UAE ONLY) If we receive a cancellation notice and the order has not already been processed/approved, we will cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out

    The customer agrees not to dispute the decision made by Giordano and accepts Giordano's decision regarding the cancellation.

  • HOW DO I CHOOSE CASH ON DELIVERY ON CHECKOUT?

    On your shopping cart page click "Proceed to Checkout".

    Fill your address detail and click continue button.

    On confirm payment page go to payment option and choose Cash on Delivery and click process.

Kindly contact our customer care at esale@giordano-me.com or call +971 4 4097000 during Office working hours (Sunday to Thursday between 9:00 AM to 5:30 PM - except Public holidays).